Buying Upgrade Assurance (UA) ensures you get access to all updates and bug fixes for your software, as well as major upgrades for as long as your cover is active. UA costs less than buying an upgrade and if you pre-buy 3 or 5 years you'll also benefit from an extra discount.
If you order with Upgrade Assurance then it will be activated immediately and expire 1 year after the purchase date. This means during the first year you can always upgrade to the latest version of your software.
Note: When you purchase Upgrade Assurance new registration details will not be generated. Continue to use your existing details until a major upgrade is issued, at which point your new details will be sent automatically.
FAQs
Upgrade Assurance is available for NXPowerLite Desktop (Windows and Mac) and Slidewise Powerpoint add-in.
Upgrade Assurance is charged at 20% of the license cost per year.
Yes, there are discounts for buying Upgrade Assurance up-front. 2-year UA is discounted by 8% and 3-years by 12%.
If Upgrade Assurance has expired then you will need to purchase an upgrade to get the latest version of your software. Upgrades can be purchased at 60% of the full license cost.
We aim to issue major releases of your software at least every 15-18 months. Each year we regularly issue minor updates, improvements, and bug fixes. To see what features have been added in our last few major releases of NXPowerLite Desktop read the following support articles: Windows | Mac, or read Slidewise release history.
It is possible to extend your UA assurance up until 3 months after the expiry date. After this time you will need to purchase an Upgrade.
Please contact us stating your NXPowerLite or Slidewise registration key or email address used to purchase and we will be happy to inform you of your status.
If you have valid Upgrade Assurance at the time of a major new release of your software then Neuxpower sends at least one email containing your new registration details to the email address we have currently on record. We aim to do this as soon as possible after release, usually on the day of release.
When you purchase Upgrade Assurance you will receive an email confirmation with the dates of your Upgrade Assurance term. We do not re-issue registration keys or certificates but please contact us if you need either of these options.
Yes. Neuxpower will endeavour to contact you multiple times in the 3 months prior to expiry and for 3 months afterward. We correspond via email at the email address we currently have on record.
Yes, the software can be used if the Upgrade Assurance is not purchased or renewed. However, there are the following considerations for running the software without Upgrade assurance:
- You will not be entitled to software updates
- Additional licenses will be charged at full price rather than at a discounted rate
- There will be no guaranteed support from our team
However, even when running without Upgrade Assurance it is always possible to upgrade to the latest version of your software for half the full license price.