Renewing and maintaining your NXPowerLite software Annual Maintenance is the easiest and most cost-effective way of protecting your software investment.
Active Annual Maintenance ensures you can access the latest software updates, assistance from skilled support experts by email and phone and an extensive knowledge base of articles with known solutions. We also offer exclusive offers and discounts for customers with an active Annual Maintenance agreement.
Annual Maintenance FAQs
Automated email reminders will be sent to the email address of the person who originally purchased the software during the period immediately before and after the Annual Maintenance expiry date. The email will contain a link to renew and options to extend your Annual Maintenance cover. If you do not receive an email reminder or if you want to change the contact email address, please
contact our Sales Team.
Customers who let their Annual Maintenance expire will lose access to regular software updates to NXPowerLite and won’t be able to engage with our 5-star support team. It will also not be possible to upgrade your NXPowerLite license to a larger capacity, limiting the option to purchasing a larger capacity license at full price.
Yes, the software can be used if the Annual Maintenance is not purchased or renewed. If it expires it will not stop the software from working. Customers with expired Annual Maintenance still qualify for critical patches to the software. They will not have access to software updates or our support.
However, even when running without Annual Maintenance it is always possible to purchase the latest version of NXPowerLite. Please
contact us for details.
It is possible to extend your Annual Maintenance up until 3 months after the expiry date. After this time you will need to
contact us to review your options.
Neuxpower issues regular updates to add features and improvements. We also ensure that the software remains current and compatible with the latest operating systems and 3rd party software. Customers with active maintenance will get notified and have access to each software update.
Contact us stating your NXPowerLite registration key or email address used to purchase and we will be happy to inform you of your status.
Customers with active Annual Maintenance can upgrade to a larger capacity for the difference in price between their current license and the larger capacity license. Customers without valid maintenance will have to purchase the larger capacity license at full price.
If you have valid Annual Maintenance at the time of a major new release of NXPowerLite then Neuxpower will send at least one email containing your new registration details to the email address we have currently on record. We aim to do this as soon as possible after release, usually on the day of release.
When you purchase Annual Maintenance you will receive an email confirmation with the dates of your Annual Maintenance term. We do not re-issue registration keys or certificates but
contact us if you need either of these options.
Yes. Neuxpower will try to contact you multiple times in the 3 months before expiry and for 3 months afterwards. We correspond via email to the email address we currently have on record.
