Here are some things to try if you find that the NXPowerLite Windows Explorer options don't work or stop working:
1. Do you have a supported operating system / NXPowerLite version?
The latest version of NXPowerLite Desktop 11 will only work on Windows 11.
To ensure the Windows Explorer options work:
- Windows ARM users need to ensure they are using NXPowerLite Desktop v11.0.1 or later
- Users with a version later than Windows 10 release 2004 can install NXPowerLite Desktop v11.0.0
- Users with versions earlier than Windows 10 release 2004, the only way to access the NXPowerLite Explorer options is to download and use any version of NXPowerLite Desktop 10.
Visit our downloads page to download specific versions of NXPowerLite Desktop
2. Is it a problem with anti-virus?
Some anti-virus solutions incorrectly categorise as containing a virus some files that NXPowerLite needs to run. These files will then be typically quarantined and move to a secure folder on your computer. When NXPowerLite installs or tries to run, these files will be missing resulting in the Windows Explorer integration either not installing or silently failing.
In order to be sure this isn't occurring it is necessary to add NXPowerLite's installation folder to the list of folders that your Anti-Virus does not actively scan. As an example, please see the Avast anti-virus image below. There is an 'Exclusions' option in their 'General' settings which allows you to nominate files and folders to be excluded from scanning.
Please add one of the following folders to the exclusion list:
[64-bit Windows]
C:\Program Files (x86)\NXPowerLite
[32-bit Windows]
C:\Program Files\NXPowerLite
3. Ensure NXPowerLite's Explorer integration is installed
To do this:
- Open 'Control panel' option from the Windows start menu
- Type 'Program' (without the quotes) into the search box in the top right hand corner.
- Select 'Programs and Features' option from the search results
- Select NXPowerLite Desktop X in the list displayed (where X is your version of NXPowerLite
- Select the 'Change' option from the menu bar - the installer should appear.
- Click next and then 'Modify'
Please ensure that Explorer integration is selected for installation in the installation list. The screenshot below shows a typical installation for systems with Microsoft Office installed.
Follow the installation until it completes.
A restart of your machine may be required.
4. Re-install NXPowerLite
If the above two steps have not worked then try uninstalling and installing NXPowerLite. Download links for the software are listed in this support article.