When Slidewise opens it needs access to the local copy of your cloud file in order to analyse the content. You will receive a File not found error if it cannot find this local copy.
It is likely that your file isn't fully synced with OneDrive (or another cloud provider). This can happen if the syncing hasn't been completed (the file is large and syncing takes time or there are many other files ahead of your file in the sync queue) or if the sync app is not working correctly.
⚠️ If this issue persists after following the advice in the article, get in touch and will investigate.
Check the file is available on your device
Find the local file and check that its status is either Locally available (green tick icon) or Always available on this device (solid green circle with the white check mark).
If the file's status indicates that syncing is still in progress, then you should wait until the syncing completes before opening again with Slidewise. If the syncing process does not complete or your file's status remains as an unsynced cloud file, it is likely that you have an issue with your file-syncing app.
Note: If you do not see a Status column in Windows Explorer, then it is likely that OneDrive has stopped syncing the file. How to Sync a SharePoint or OneDrive folder to Windows File Explorer.
Resolve sync errors
To resolve sync errors, there are two options listed below.
Note: If you Reset OneDrive to resolve any sync issues, OneDrive has to clear all existing information, which results in it having to re-sync all of the content. This may take some time to complete.
Restart the OneDrive App
- Navigate to the notifications area in Windows
- Right-click the OneDrive client in the notifications area
- Click the cog icon and select Quit OneDrive
- Start OneDrive by typing OneDrive into the start menu and clicking the OneDrive App that is found
Reset OneDrive to resolve any sync issues
There are some circumstances where OneDrive syncing appears to work, but there will be issues with certain folders or Teams channels. This can happen if, for example, the name of the Teams channel or main Teams organization has been changed since OneDrive client was installed on the machine. It will also result in Slidewise showing the 'File Not Found' error.
To reset OneDrive please follow the steps in Microsoft's support article.
File not found error introduced in v1.9