Unsupported cloud location – Neuxpower

There are three likely reasons why files on OneDrive cannot be analysed by Slidewise and receive an Unsupported cloud location error:

The file was opened using Open in App from a shared link (not synced to OneDrive)
The file was located in Windows Explorer in a Mapped Drive (mapped to an online OneDrive location)
The file is in a renamed shortcut folder

These files are NOT currently synced or updated with OneDrive, which stops Slidewise from working with them.

There are instructions below to fix these issues.

Note: Slidewise should work fine with files inside folders that are synced to your local computer with OneDrive. Details below show how to check if a folder is synced and how to report issues with synced files

Fix issues with Open in App and Mapped Drives

In both of these situations, PowerPoint uses an old technology called WebDav to access the online files directly from the SharePoint/OneDrive folder. This means that there is only a temporary local copy of the file on the system which Slidewise cannot access. Microsoft recommends files are synced with your computers because there is much less chance of connectivity issues causing corrupted files when a file is in use. Once files are synced Slidewise will be able to analyze them.

How to check and sync the folder where your file is stored

You may think that because your file is showing in OneDrive it must be in a synced folder, but that is not necessarily the case. Slidewise needs the file to be in a synced folder before it can be analyzed.

Follow these steps to check whether your file is in a synced folder and sync it if necessary.
1. Navigate to your file in the OneDrive area on your computer

2. Right-click the file and choose View Online (this will open your file in a browser)
View Online File.png

3. In the top left of the screen next to the file name click the drop-down arrow to see where the file is stored
Online file Dropdown.png

4. Now open the folder online by selecting it from the resulting screen
Online File Folder.png

5. If the folder is not synced with OneDrive then there will be a Sync button which you can click to sync all the files in that folder with your OneDrive on the computer.
Sync button.png

6. Now close the file online and open the file from your computer. Slidewise should be able to analyze it now.

Note: If Slidewise can still not analyze the file after you have synced the parent folder please report the issue to us as advised below.

Fix renamed shortcut folders

How to identify shortcut folders

OneDrive, SharePoint and Teams allow users to add a folder as a shortcut and when added will appear in the OneDrive area of Windows Explorer or Finder. The folder will have an icon overlay with the symbol (-) as shown below:
Folder Shortcut Onedrive150.png

In Slidewise 2.5 or later, files inside these shortcut folders (or their sub-folders) can now be analysed.

Renamed shortcuts

If a shortcut has been renamed inside Windows Explorer since it was initially created, it will create an issue for Slidewise. So that files in those folders can be analyzed you need to Restart the OneDrive Client on your Windows machine (see below). This forces it to update the out-of-date references to the shortcuts.

Restart the OneDrive Client

Follow these steps to Restart the OneDrive Client:

Right-click the OneDrive client in the notifications area
Click the cog icon and select Quit OneDrive
Start OneDrive by typing OneDrive into the start menu and clicking the OneDrive App that is found

What are synced folders or files?

Syncing folders makes it easy to work with online files. Files are not downloaded until you need them so they don't take up any space on your computer. When you Sync a folder from an online Site, Teams Channel, or OneDrive folder it appears in the sidebar when you open File Explorer. Each file within the folder (or sub-folder) can be accessed and opened with a normal double-click.

How to Sync a SharePoint or OneDrive folder to Windows File Explorer

Here are a few steps showing how to sync a folder in SharePoint or OneDrive:

Note: OneDrive Business app must be running and signed in with your account on your computer.

Navigate to a SharePoint/Teams or OneDrive folder in a web browser.
Once inside the folder you want to sync, choose the 'Sync' option in the top menu
You should get a notification from OneDrive that your files are now being synced.
Your files will be available in File Explorer, where you can double click to open them

Sync Microsoft Teams channels

When opening PowerPoint files from within Teams channels, ensure that the Teams channel is synced so that Slidewise works with all the files in that channel.

Just click the Files tab in the channel and hit the Sync button as shown in the video below.

Report issues with synced files

If you find that you have issues opening files in Synced OneDrive or SharePoint Folders then in order to investigate further we need you to share with us, the following two things.:

A. The path and local path of the PowerPoint file. These are accessed inside PowerPoint:
In the opened presentation, go to File and then Info

There will be a Copy path and Copy local path button near the top of the screen.
When clicked, these will copy the details to your clipboard. We need those details to investigate

B. OneDrive's configuration registry file. This is just a text file detailing how OneDrive interacts with your files and folders and there should not be anything sensitive in this file. However, please feel free to read the content of the file before sending it to us to be sure.

These quick steps should take less than a minute:

Press Windows+R to open “Run” box. Type “cmd” and then click “OK” to open a Command Prompt.
Paste the following line of text into the command prompt window and press Enter:
```
reg export HKCU\SOFTWARE\SyncEngines\Providers\OneDrive onedrive.txt
```
Now open Windows Explorer and paste the following in the address bar:
```
%userprofile%
```
There will be a file called "onedrive.txt" in that folder which contains the registry information we need.

C. OneDrive's configuration folder: This contains additional information about how OneDrive interacts with your computer. This is highly unlikely to contain any secure information. Please go to the following location and zip all the contents of the folder:

%localAppData%\Microsoft\OneDrive\settings

We'd really appreciate your help with this, as it's not possible for us to recreate all the scenarios in our lab, we can't get this feature working fully without your help.