The 2 most common reasons for the Unsupported cloud location error in Slidewise are:
- The file is in a shortcut folder
- The file was opened using Open in App from a shared link (not synced to OneDrive)
These files are NOT currently synced with OneDrive, which stops Slidewise working with them.
There are instructions below to fix both of these issues.
Note: Slidewise should work fine with files inside folders that are synced to your local computer with OneDrive. Details at the bottom show how to check if a folder is synced and how to report issues with synced files.
Fix shortcut folders
How to identify shortcut folders
OneDrive, SharePoint and Teams allow users to add a folder as a shortcut and when added will appear in the OneDrive area of Windows Explorer or Finder. The folder will have an icon overlay with the symbol (-) as shown below:
Slidewise cannot work with any files inside these shortcut folders (or their sub-folders).
Remove shortcuts and resync
To enable Slidewise to work with these files you need to remove the folder shortcut and instead, Sync the folder inside Teams or SharePoint.
1. Remove the folder shortcut in Explorer/Finder. Right-click the folder in Explorer/Finder and choose the option Remove shortcut.
Note: Removing shortcuts does not delete any files, they are safely stored in SharePoint or Teams.
2. Sync the folder: Open the online version of Teams or SharePoint. Find the folder you wish to sync and click the Sync button:
This folder will now appear inside your Onedrive area in Explorer or Finder. It won't be marked with the (-) symbol and will work with Slidewise.
Fix issues with Open in App (not synced to OneDrive)
How to check and sync the folder where your file is stored
You may think that because your file is showing in OneDrive it must be in a synced folder, but that is not necessarily the case. Slidewise needs the file to be in a synced folder before it can be analyzed.
Follow these steps to check whether your file is in a synced folder and sync it if necessary.
1. Navigate to your file in the OneDrive area on your computer
2. Right-click the file and choose View Online (this will open your file in a browser)
3. In the top left of the screen next to the file name click the drop-down arrow to see where the file is stored
4. Now open the folder online by selecting it from the resulting screen
5. If the folder is not synced with OneDrive then there will be a Sync button which you can click to sync all the files in that folder with your OneDrive on the computer.
6. Now close the file online and open the file from your computer. Slidewise should be able to analyze it now.
Note: If Slidewise can still not analyze the file after you have synced the parent folder please report the issue to us as advised below.
Sync Microsoft Teams channels
When opening PowerPoint files from within Teams channels, ensure that the Teams channel is synced so that Slidewise works with all the files in that channel.
Just click the Files tab in the channel and hit the Sync button as shown in the video below.
How to Sync a SharePoint or OneDrive folder to Windows File Explorer
Here are a few steps showing how to sync a folder in SharePoint or OneDrive:
Note: OneDrive Business app must be running and signed in with your account on your computer.
- Navigate to a SharePoint/Teams or OneDrive folder in a web browser.
- Once inside the folder you want to sync, choose the 'Sync' option in the top menu
- You should get a notification from OneDrive that your files are now being synced.
- Your files will be available in File Explorer, where you can double click to open them
What are synced folders or files?
Syncing folders makes it easy to work with online files. Files are not downloaded until you need them so they don't take up any space on your computer. When you Sync a folder from an online Site, Teams Channel, or OneDrive folder it appears in the sidebar when you open File Explorer. Each file within the folder (or sub-folder) can be accessed and opened with a normal double-click.
Report issues with synced files
If you find that you have issues opening files in Synced OneDrive or SharePoint Folders then in order to investigate further we need you to share with us, the following two things.:
A. The local path of the file. You can get this by clicking on File Explorer's address bar and copying the local path.
B. OneDrive's configuration file. This is just a text file detailing how OneDrive interacts with your files and folders and there should not be anything sensitive in this file. However, please feel free to read the content of the file before sending it to us to be sure.
These quick steps should take less than a minute:
- Press Windows+R to open “Run” box. Type “cmd” and then click “OK” to open a Command Prompt.
- Paste the following line of text into the command prompt window and press Enter:
reg export HKCU\SOFTWARE\SyncEngines\Providers\OneDrive onedrive.txt
- Now open Windows Explorer and paste the following in the address bar:
- There will be a file called "onedrive.txt" in that folder which contains the registry information we need.
We'd really appreciate your help with this, as it's not possible for us to recreate all the scenarios in our lab, we can't get this feature working fully without your help.