Unsupported cloud file location – Neuxpower

Slidewise will work with synced cloud files in OneDrive, Sharepoint, Teams, and other providers. However, it does not yet work with directly opened cloud files, unless OneDrive business is installed.

Synced cloud files [Supported]

When PowerPoint opens synced cloud files it will usually lock the original cloud file and work with a hidden local copy and regularly sync the changes back to the file. Slidewise works with these cases:

From a synced folder (Your folders and folders shared by your organization)
From a synced folder (Shared by other users or organizations)
Files in folders added by the ‘Add shortcut to OneDrive’ feature

If you find that Slidewise does not work with files in Synced folders then please share the information as described in Reporting issues with Synced Files below.

Directly opened cloud files [Supported only when OneDrive business is installed]

PowerPoint can open and work directly with original cloud files using a technology called WebDav. For example, opening a file directly from the browser using the ‘Open in App’ feature in a SharePoint site. Unfortunately, Slidewise is unable to reliably access, change and sync the file when PowerPoint has opened it directly from Cloud Storage, as in the following cases:

Using the ‘Open in App’ option directly from the browser. (e.g. SharePoint site)
From a direct cloud storage file link

However, if you install and login to OneDrive Business (formerly SkyDrive Pro) your files will be automatically synced and Slidewise can work without issue. Make sure you have downloaded and installed OneDrive Business and sign in with the user account that connects to your SharePoint / OneDrive business account.

Using Slidewise with these files without OneDrive install

In order for Slidewise to work with these files, you need to either Sync folders using SharePoint/Teams/OneDrive sync feature or save a local copy of the file. We recommend syncing because it generally works better while collaborating with other users and it retains the version history of the file.

For more details see How to Sync a SharePoint, Teams, or OneDrive folder to File Explorer below.

How to Sync a SharePoint, Teams, or OneDrive folder to File Explorer

Syncing folders makes it really easy to work with online files. Files are not downloaded until you need them so they don't take up any space on your computer. When you Sync a folder from an online Site, Team, or OneDrive folder it appears in the sidebar when you open File Explorer. Each file within the folder (or sub-folder) can be accessed and opened by just a normal double-click.

Here are a few steps showing how to sync a folder:

Note: OneDrive Business app needs to be running and signed in with your account on your computer.

Navigate to a SharePoint/Teams or OneDrive folder in a web browser.
Once inside the folder you want to sync, choose the 'Sync' option in the top menu
You should get a notification from OneDrive that your files are now being synced.
Your files will be available in File Explorer, where you can double click to open them

Reporting issues with Synced Files

If you find that you have issues opening files in Synced OneDrive or SharePoint Folders then in order to investigate further we need you to share with us, the following two things.:

A. The local path of the file. You can get this by clicking on File Explorer's address bar and copying the local path.

B. OneDrive's configuration file. This is just a text file detailing how OneDrive interacts with your files and folders and there should not be anything sensitive in this file. However, please feel free to read the content of the file before sending it to us to be sure.

These quick steps should take less than a minute:

Press Windows+R to open “Run” box. Type “cmd” and then click “OK” to open a Command Prompt.
Paste the following line of text into the command prompt window and press Enter:
```
reg export HKCU\SOFTWARE\SyncEngines\Providers\OneDrive onedrive.txt
```
Now open Windows Explorer and paste the following in the address bar:
```
%userprofile%
```
There will be a file called "onedrive.txt" in that folder which contains the registry information we need.

We'd really appreciate your help with this, as it's not possible for us to recreate all the scenarios in our lab, we can't get this feature working fully without your help.