Troubleshooting file processing on WeCompress.com

Here are the general tips to ensure WeCompress is reliable for you.

Do not refresh or close the browser during the WeCompress process. Doing this will cause the file processing to stop immediately. It is not possible to pause the file compression process.
Ensure you have a reliable internet connection (both upload and download speeds or 1Mbps minimum).

For more detailed troubleshooting first determine at what stage the problem is occurring. To help see more detailed information on WeCompress.com file compression process. Below is some troubleshooting advice at each stage:

A. Upload has not started

If, after selecting your file to process from the file browser, WeCompress fails to even start to uploading the file, this could indicate an issue with your browser. There are some steps which we would recommend trying and clear the issue before submitting the file again:

  1. Check your internet connection to ensure good connectivity (minimum 1Mbps upload speed recommended)
  2. Refresh your browser
  3. Hard refresh your browser (usually by using Ctrl & F5)
  4. Restart your browser
  5. Try another browser
  6. Use wired internet connection where possible (rather than a wireless connection)

B. Upload in progress (but slow)

Upload speeds are mostly determined by your ISP. To achieve good upload results we recommend upload speeds of over 1Mbps. Speeds lower than this will still succeed but will be slow.
Our servers are located in the USA so this can sometimes cause slow upload speeds. Currently, there is no real solution for this until WeCompress Servers are available in multiple global regions.
If the upload process is stalling or is very slow, then follow these tips to help troubleshoot:

  1. Check your internet connection to ensure good connectivity (minimum 1Mbps upload speed recommended)
  2. Refresh your browser
  3. Hard refresh your browser (usually by using Ctrl & F5)
  4. Restart your browser
  5. Try another browser
  6. Use wired internet connection where possible (rather than a wireless connection)

C. The file is being processed

Once a file has been successfully uploaded it will automatically start to be processed. Once the processing has started the browser should not be refreshed or restarted, otherwise, the file processing will be lost without any way to recover or download your file.
Larger files will take longer to optimize but even large files should take no longer than 2-3 minutes to process.
If you find that the file is taking too long to process please contact us indicating the exact filename and file extension. e.g. 'Document.pdf'

D. The file is downloading

WeCompress makes use of the browser's function to download the file and does not directly control the download.
If you experiencing issues follow these steps:

  1. Check you are searching for the right file. WeCompress will append '(wecompress.com)' to the original filename. For example Original File.pdf will become original File (wecompress.com).pdf'
  2. Check the configured download location of your browser. Each browser will have a different default folder where downloaded files will be stored. It is usually possible to access downloads directly from each browser so try this is it is possible.
  3. Check your internet connection to ensure good connectivity (minimum 1Mbps download speed recommended)

E. An intermittent problem

A When you are experiencing intermittent problems using WeCompress and files are failing at different stages in processing then it is likely that you will have a local issue that is causing the problem. These issues are usually caused by an unstable internet connection or an issue with the PC. This type of troubleshooting is out of scope for WeCompress but you can try:

  1. Rebooting your router
  2. Restarting your PC
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