NXPowerLite Desktop 9 crashes or has access denied issues - BitDefender users

NXPowerLite Desktop 9 has some known compatibility issues with BitDefender. When it is used for the first time after installation BitDefender does not ask users to 'Trust' NXPowerLite Desktop 9. This means that by default it will block NXPowerLite's access to files and will not allow compression.

 

Neuxpower has contacted BitDefender so that they can rectify the issue but they have not responded to our request.

Symptoms of the BitDefender compatibility issue

1. After dragging a file onto NXPowerLite Desktop, the app will crash when it is blocked by BitDefender. There will be a crash report similar to below.

Example Crash report

Process: NXPowerLite Desktop [9758]
Path: /Applications/NXPowerLite Desktop/NXPowerLite Desktop.app/Contents/MacOS/NXPowerLite Desktop
Identifier: com.NeuxPower.NXPowerLite-Desktop
Version: 9.1.0 (2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: NXPowerLite Desktop [9758]
User ID: 501

Date/Time: 2021-10-04 09:57:08.541 -0500
OS Version: macOS 11.6 (20G165)
Report Version: 12
Bridge OS Version: 5.5 (18P4759a)
Anonymous UUID: 79E994E4-06A0-40FF-8122-B5BDDA26804A

Sleep/Wake UUID: F3C04739-44EC-4FB6-A7AB-E10BEEE984E8

Time Awake Since Boot: 29000 seconds
Time Since Wake: 2700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: inBookmarkData'
terminating with uncaught exception of type NSException
abort() called

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff205441db __exceptionPreprocess + 242
1 libobjc.A.dylib 0x00007fff2027dd92 objc_exception_throw + 48
2 CoreFoundation 0x00007fff2056d352 +[NSException raise:format:arguments:] + 88
3 Foundation 0x00007fff2132c4d2 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 191
4 NXPowerLite Desktop 0x0000000101412c0a __35-[NXPLDOptimizerTask internalStart]_block_invoke + 624
5 libdispatch.dylib 0x00007fff20227623 _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fff20228806 _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff20234b4f _dispatch_main_queue_callback_4CF + 940
8 CoreFoundation 0x00007fff20506f18 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
9 CoreFoundation 0x00007fff204c9112 __CFRunLoopRun + 2755
10 CoreFoundation 0x00007fff204c7f8c CFRunLoopRunSpecific + 563
11 HIToolbox 0x00007fff287101f3 RunCurrentEventLoopInMode + 292
12 HIToolbox 0x00007fff2870ff55 ReceiveNextEventCommon + 587
13 HIToolbox 0x00007fff2870fcf3 _BlockUntilNextEventMatchingListInModeWithFilter + 70
14 AppKit 0x00007fff22cd1172 _DPSNextEvent + 864
15 AppKit 0x00007fff22ccf945 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364
16 AppKit 0x00007fff22cc1c69 -[NSApplication run] + 586
17 AppKit 0x00007fff22c95e6c NSApplicationMain + 816
18 NXPowerLite Desktop 0x00000001013e11ae main + 174
19 libdyld.dylib 0x00007fff203edf3d start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff203a392e __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff203d25bd pthread_kill + 263
2 libsystem_c.dylib 0x00007fff20327406 abort + 125
3 libc++abi.dylib 0x00007fff20395ef2 abort_message + 241
4 libc++abi.dylib 0x00007fff203875fd demangling_terminate_handler() + 266
5 libobjc.A.dylib 0x00007fff2028058d _objc_terminate() + 96
6 libc++abi.dylib 0x00007fff20395307 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff203952a9 std::terminate() + 41
8 libdispatch.dylib 0x00007fff2022881a _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff20234b4f _dispatch_main_queue_callback_4CF + 940
10 com.apple.CoreFoundation 0x00007fff20506f18 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
11 com.apple.CoreFoundation 0x00007fff204c9112 __CFRunLoopRun + 2755
12 com.apple.CoreFoundation 0x00007fff204c7f8c CFRunLoopRunSpecific + 563
13 com.apple.HIToolbox 0x00007fff287101f3 RunCurrentEventLoopInMode + 292
14 com.apple.HIToolbox 0x00007fff2870ff55 ReceiveNextEventCommon + 587
15 com.apple.HIToolbox 0x00007fff2870fcf3 _BlockUntilNextEventMatchingListInModeWithFilter + 70
16 com.apple.AppKit 0x00007fff22cd1172 _DPSNextEvent + 864
17 com.apple.AppKit 0x00007fff22ccf945 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364
18 com.apple.AppKit 0x00007fff22cc1c69 -[NSApplication run] + 586
19 com.apple.AppKit 0x00007fff22c95e6c NSApplicationMain + 816
20 com.NeuxPower.NXPowerLite-Desktop 0x00000001013e11ae main + 174
21 libdyld.dylib 0x00007fff203edf3d start + 1

Thread 1:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff2039d2ba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2039d62c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff204ca49f __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff204c8b7f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff204c7f8c CFRunLoopRunSpecific + 563
5 com.apple.AppKit 0x00007fff22e5723a _NSEventThread + 124
6 libsystem_pthread.dylib 0x00007fff203d28fc _pthread_start + 224
7 libsystem_pthread.dylib 0x00007fff203ce443 thread_start + 15

Thread 2:
0 libsystem_kernel.dylib 0x00007fff2039d2ba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2039d62c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff204ca49f __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff204c8b7f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff204c7f8c CFRunLoopRunSpecific + 563
5 com.apple.Foundation 0x00007fff213539f2 -[NSConnection run] + 126
6 com.apple.Foundation 0x00007fff21252437 __NSThread__start__ + 1068
7 libsystem_pthread.dylib 0x00007fff203d28fc _pthread_start + 224
8 libsystem_pthread.dylib 0x00007fff203ce443 thread_start + 15

Thread 3:
0 libsystem_pthread.dylib 0x00007fff203ce420 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x00007fff203ce420 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x00007fff203ce420 start_wqthread + 0

Thread 6:: Dispatch queue: com.apple.SkyLight.UpdateManager.SerialSema
0 libsystem_kernel.dylib 0x00007fff2039d2f6 semaphore_wait_trap + 10
1 com.apple.SkyLight 0x00007fff24cb7dad invocation function for block in (anonymous namespace)::InterprocessSerialSemaphore::asyncWait(void (int) block_pointer) + 35
2 libdispatch.dylib 0x00007fff20227623 _dispatch_call_block_and_release + 12
3 libdispatch.dylib 0x00007fff20228806 _dispatch_client_callout + 8
4 libdispatch.dylib 0x00007fff2022e5ea _dispatch_lane_serial_drain + 606
5 libdispatch.dylib 0x00007fff2022f0ad _dispatch_lane_invoke + 366
6 libdispatch.dylib 0x00007fff20238c0d _dispatch_workloop_worker_thread + 811
7 libsystem_pthread.dylib 0x00007fff203cf45d _pthread_wqthread + 314
8 libsystem_pthread.dylib 0x00007fff203ce42f start_wqthread + 15

Thread 7:
0 libsystem_pthread.dylib 0x00007fff203ce420 start_wqthread + 0

Thread 8:
0 libsystem_pthread.dylib 0x00007fff203ce420 start_wqthread + 0

Thread 9:: Dispatch queue: NSCGSDisableUpdates
0 libsystem_kernel.dylib 0x00007fff2039d30e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff20228d15 _dispatch_sema4_timedwait + 72
2 libdispatch.dylib 0x00007fff20229145 _dispatch_semaphore_wait_slow + 58
3 com.apple.SkyLight 0x00007fff24cb7b9c CGSUpdateManager::enable_updates_common() + 1146
4 com.apple.SkyLight 0x00007fff24cb85b5 SLSReenableUpdateTokenWithSeed + 130
5 libdispatch.dylib 0x00007fff20227623 _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fff20228806 _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff2022e5ea _dispatch_lane_serial_drain + 606
8 libdispatch.dylib 0x00007fff2022f0ad _dispatch_lane_invoke + 366
9 libdispatch.dylib 0x00007fff20238c0d _dispatch_workloop_worker_thread + 811
10 libsystem_pthread.dylib 0x00007fff203cf45d _pthread_wqthread + 314
11 libsystem_pthread.dylib 0x00007fff203ce42f start_wqthread + 15

Thread 10:
0 libsystem_kernel.dylib 0x00007fff2039fbb2 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff2031fc1a nanosleep + 196
2 com.apple.Foundation 0x00007fff212e5bb8 +[NSThread sleepForTimeInterval:] + 170
3 com.NeuxPower.NXPowerLite-Desktop 0x00000001013f5ede -[NXPLDOptimizer startServiceCheckLoop] + 171
4 com.apple.Foundation 0x00007fff21252437 __NSThread__start__ + 1068
5 libsystem_pthread.dylib 0x00007fff203d28fc _pthread_start + 224
6 libsystem_pthread.dylib 0x00007fff203ce443 thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010f57ae00 rcx: 0x00007ffeee820da8 rdx: 0x0000000000000000
rdi: 0x0000000000000103 rsi: 0x0000000000000006 rbp: 0x00007ffeee820dd0 rsp: 0x00007ffeee820da8
r8: 0x00007ffeee820c70 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000246
r12: 0x0000000000000103 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x0000000000000016
rip: 0x00007fff203a392e rfl: 0x0000000000000246 cr2: 0x00007faf3681b608

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133

Thread 0 instruction stream not available.

Thread 0 last branch register state not available.


Binary Images:
0x1013dd000 - 0x101440fff +com.NeuxPower.NXPowerLite-Desktop (9.1.0 - 2) <364B0EEE-5315-3231-A4D4-98665BF410D4> /Applications/NXPowerLite Desktop/NXPowerLite Desktop.app/Contents/MacOS/NXPowerLite Desktop
0x10f330000 - 0x10f33ffff libobjc-trampolines.dylib (824) <C1B6BD90-D6AA-388B-B692-D66D512630AA> /usr/lib/libobjc-trampolines.dylib
0x10f4a3000 - 0x10f53efff dyld (852.2) <0CC19410-FD43-39AE-A32A-50273F8303A4> /usr/lib/dyld
0x7fff2010a000 - 0x7fff2010bfff libsystem_blocks.dylib (79) <925E3B6D-184D-3E73-97B1-643C4ADB387A> /usr/lib/system/libsystem_blocks.dylib
0x7fff2010c000 - 0x7fff20141fff libxpc.dylib (2038.120.1) <FFFB49D7-2CA6-3E1F-AE4E-5697B19B7D76> /usr/lib/system/libxpc.dylib
0x7fff20142000 - 0x7fff20159fff libsystem_trace.dylib (1277.120.1) <7E800ECA-DFDB-3737-A3C5-FFDE37E65383> /usr/lib/system/libsystem_trace.dylib
0x7fff2015a000 - 0x7fff201f7fff libcorecrypto.dylib (1000.140.4) <D211160D-E22F-3440-8054-1F5824519C7F> /usr/lib/system/libcorecrypto.dylib
0x7fff201f8000 - 0x7fff20224fff libsystem_malloc.dylib (317.140.5) <050E37E1-1458-3F80-BFA3-F1488570169D> /usr/lib/system/libsystem_malloc.dylib
0x7fff20225000 - 0x7fff20269fff libdispatch.dylib (1271.120.2) <8144B0BD-90D2-3EAE-999F-AB0D14082088> /usr/lib/system/libdispatch.dylib
0x7fff2026a000 - 0x7fff202a3fff libobjc.A.dylib (824) <8C7C49A1-4211-3E4C-BA3D-160D675EEE96> /usr/lib/libobjc.A.dylib
0x7fff202a4000 - 0x7fff202a6fff libsystem_featureflags.dylib (28.60.1) <E5C43AE3-19E7-3DAB-8B5D-D79A4B68B5C0> /usr/lib/system/libsystem_featureflags.dylib
0x7fff202a7000 - 0x7fff2032ffff libsystem_c.dylib (1439.141.1) <3C273899-4CBE-32D5-BB31-7A449743204F> /usr/lib/system/libsystem_c.dylib
0x7fff20330000 - 0x7fff20385fff libc++.1.dylib (905.6) <FD6DB1CB-B14B-3404-8BEB-B459C2F6C303> /usr/lib/libc++.1.dylib
0x7fff20386000 - 0x7fff2039bfff libc++abi.dylib (905.6) <D0CDDF98-1C04-300F-B685-4A4C59C04C42> /usr/lib/libc++abi.dylib
0x7fff2039c000 - 0x7fff203cbfff libsystem_kernel.dylib (7195.141.6) <78289AAE-61B5-339F-A485-8819BC2388F2> /usr/lib/system/libsystem_kernel.dylib
0x7fff203cc000 - 0x7fff203d7fff libsystem_pthread.dylib (454.120.2) <1268FF2D-A513-3B51-BA65-AF2FF5789DDB> /usr/lib/system/libsystem_pthread.dylib
0x7fff203d8000 - 0x7fff20413fff libdyld.dylib (852.2) <3DE0178A-0AEE-3D08-AE19-6C6403F69BA1> /usr/lib/system/libdyld.dylib
0x7fff20414000 - 0x7fff2041dfff libsystem_platform.dylib (254.80.2) <EF52D569-09F5-32E1-B1B3-34E2CA55A017> /usr/lib/system/libsystem_platform.dylib
0x7fff2041e000 - 0x7fff20449fff libsystem_info.dylib (542.40.3) <55B39B7F-957B-3D99-A8DF-7CA80D38155D> /usr/lib/system/libsystem_info.dylib
0x7fff2044a000 - 0x7fff208e7fff com.apple.CoreFoundation (6.9 - 1778.101) <8CF9D741-ADFF-3D5E-ACDE-DC342701EE0D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff208e8000 - 0x7fff20b1dfff com.apple.LaunchServices (1122.44 - 1122.44) <C285E620-3D2F-3AD0-8A3D-BB1FC540FE44> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff20b1e000 - 0x7fff20bf2fff com.apple.gpusw.MetalTools (1.0 - 1) <C41024C5-01E7-3A66-A1F8-D7BC767260D8> /System/Library/PrivateFrameworks/MetalTools.framework/Versions/A/MetalTools
0x7fff20bf3000 - 0x7fff20e4ffff libBLAS.dylib (1336.140.1) <170AFA22-1234-3DE9-9D94-52B3BE18E34E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff20e50000 - 0x7fff20e9dfff com.apple.Lexicon-framework (1.0 - 86.2) <B7047A55-806D-3B32-A2D6-885D824E54A6> /System/Library/PrivateFrameworks/Lexicon.framework/Versions/A/Lexicon
0x7fff20e9e000 - 0x7fff20f0cfff libSparse.dylib (106) <1E68BF64-7432-3509-BC85-5DE95379E901> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib
0x7fff20f0d000 - 0x7fff20f8afff com.apple.SystemConfiguration (1.20 - 1.20) <8FEB39D4-ACD6-39F2-8D1B-A57CACD5628F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff20f8b000 - 0x7fff20fbffff libCRFSuite.dylib (50) <BCDD0ED1-D2F4-3556-B218-4420C7EA47D2> /usr/lib/libCRFSuite.dylib
0x7fff20fc0000 - 0x7fff211f8fff libmecabra.dylib (929.10) <D780814D-2BB2-3D84-820E-12E4C23C590E> /usr/lib/libmecabra.dylib
0x7fff211f9000 - 0x7fff21557fff com.apple.Foundation (6.9 - 1778.101) <7B7FB88B-01D3-38CE-8029-837DB094C545> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff21558000 - 0x7fff21640fff com.apple.LanguageModeling (1.0 - 247.3) <DBFAE8CF-36B2-30D8-9E82-6C412CD935B4> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x7fff21641000 - 0x7fff21777fff com.apple.CoreDisplay (237.4 - 237.4) <556BADE0-D3B0-309C-9740-7FEFBD052B6B> /System/Library/Frameworks/CoreDisplay.framework/Versions/A/CoreDisplay
0x7fff21778000 - 0x7fff219e8fff com.apple.audio.AudioToolboxCore (1.0 - 1181.72) <5C3B84EE-B281-34C4-832F-78F00CC63B93> /System/Library/PrivateFrameworks/AudioToolboxCore.framework/Versions/A/AudioToolboxCore
0x7fff219e9000 - 0x7fff21bcefff com.apple.CoreText (677.6.0.2 - 677.6.0.2) <10E1382E-7949-3F4E-8B15-A4BD31A75E91> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff21bcf000 - 0x7fff22260fff com.apple.audio.CoreAudio (5.0 - 5.0) <5EEA9225-4837-37F3-9105-941A5743169F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff22261000 - 0x7fff225b8fff com.apple.security (7.0 - 59754.140.13) <A196C85A-DB28-3F5B-A415-5BE44AD81668> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff225b9000 - 0x7fff22818fff libicucore.A.dylib (66112) <AC994BC1-F9CC-359C-A7B5-F2821EAEF650> /usr/lib/libicucore.A.dylib
0x7fff22819000 - 0x7fff22822fff libsystem_darwin.dylib (1439.141.1) <2C81A009-45BB-30D7-A4F7-4B2EEC691617> /usr/lib/system/libsystem_darwin.dylib
0x7fff22823000 - 0x7fff22b0efff com.apple.CoreServices.CarbonCore (1307.3 - 1307.3) <2C65E0D8-A9C7-31D8-A3D3-3AC1A91C80A5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff22b0f000 - 0x7fff22b4dfff com.apple.CoreServicesInternal (476.1.1 - 476.1.1) <3FC6073F-78E4-3D3B-8765-50E50512C5EB> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
0x7fff22b4e000 - 0x7fff22b88fff com.apple.CSStore (1122.44 - 1122.44) <C103DAAA-A966-359B-97F0-BA3BB56ECBF1> /System/Library/PrivateFrameworks/CoreServicesStore.framework/Versions/A/CoreServicesStore
0x7fff22b89000 - 0x7fff22c37fff com.apple.framework.IOKit (2.0.2 - 1845.120.6) <720D9AE1-79D6-3E77-8D7A-47F8F6681050> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff22c38000 - 0x7fff22c43fff libsystem_notify.dylib (279.40.4) <2E40EA4A-B124-3010-8379-1B4D7082A08F> /usr/lib/system/libsystem_notify.dylib
0x7fff22c44000 - 0x7fff22c91fff libsandbox.1.dylib (1441.141.4) <C291C059-F7E4-3C20-BCBF-60F7011F0718> /usr/lib/libsandbox.1.dylib
0x7fff22c92000 - 0x7fff239ddfff com.apple.AppKit (6.9 - 2022.60.128) <02EC69A0-D634-341B-BE3D-840F496F5814> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff239de000 - 0x7fff23c2cfff com.apple.UIFoundation (1.0 - 728.9) <C2E04F0F-AEAA-3B77-9BBA-1CF628341A56> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
0x7fff23c2d000 - 0x7fff23c3ffff com.apple.UniformTypeIdentifiers (637 - 637) <8FFD3B69-0840-34D6-83AD-7D521B1A2339> /System/Library/Frameworks/UniformTypeIdentifiers.framework/Versions/A/UniformTypeIdentifiers
0x7fff23c40000 - 0x7fff23dcafff com.apple.desktopservices (1.21 - 1346.6.1) <F2C97567-5B56-3840-A384-2131E362083B> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x7fff23dde000 - 0x7fff23fecfff com.apple.CoreDuet (1.0 - 1) <BC29FC19-7BE1-3CC9-9668-39209F43C7F1> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x7fff240aa000 - 0x7fff24730fff libnetwork.dylib (2288.140.7) <42825FCA-35A1-352F-AE68-19D8F695604B> /usr/lib/libnetwork.dylib
0x7fff24731000 - 0x7fff24bcffff com.apple.CFNetwork (1240.0.4 - 1240.0.4) <E4BF9BFF-798B-33FF-B37D-6D8175CA708A> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff24bd0000 - 0x7fff24bdefff libsystem_networkextension.dylib (1295.140.3) <83AA4425-2F1D-36EC-B77B-8D4F03CDDB68> /usr/lib/system/libsystem_networkextension.dylib
0x7fff24bdf000 - 0x7fff24bdffff libenergytrace.dylib (22.100.1) <9E877E0A-5261-3F75-91A0-521423499AD0> /usr/lib/libenergytrace.dylib
0x7fff24be0000 - 0x7fff24c3cfff libMobileGestalt.dylib (978.140.1) <D1FF79C3-4B2F-32FB-BF25-9F0B9E160692> /usr/lib/libMobileGestalt.dylib
0x7fff24c3d000 - 0x7fff24c53fff libsystem_asl.dylib (385) <8D324D65-EE16-3A1A-BD39-ACB1B3050D1F> /usr/lib/system/libsystem_asl.dylib
0x7fff24c54000 - 0x7fff24c6cfff com.apple.TCC (1.0 - 1) <18F48712-FFF0-3B30-B2C4-8A93AEF86A34> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
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0x7fff2a545000 - 0x7fff2a560fff libkxld.dylib (7195.141.6) <1121F83B-5D42-368B-B440-100418CD4B23> /usr/lib/system/libkxld.dylib
0x7fff2a561000 - 0x7fff2a56cfff libcommonCrypto.dylib (60178.120.3) <CF1E0E70-9F6C-3FAF-82B2-D55F7C9EBB03> /usr/lib/system/libcommonCrypto.dylib
0x7fff2a56d000 - 0x7fff2a577fff libunwind.dylib (201) <4602E909-C71A-3006-8140-BE616DA241EE> /usr/lib/system/libunwind.dylib
0x7fff2a578000 - 0x7fff2a57ffff liboah.dylib (203.58) <F72C2D50-7279-3497-8A59-56908F9661F3> /usr/lib/liboah.dylib
0x7fff2a580000 - 0x7fff2a58afff libcopyfile.dylib (173.40.2) <B0F35A80-D5E3-33DD-A47D-ACBFE1300523> /usr/lib/system/libcopyfile.dylib
0x7fff2a58b000 - 0x7fff2a592fff libcompiler_rt.dylib (102.2) <1C049207-1719-39AC-A2A9-6E5BE28AA138> /usr/lib/system/libcompiler_rt.dylib
0x7fff2a593000 - 0x7fff2a595fff libsystem_collections.dylib (1439.141.1) <F2D775D9-AAEF-371F-AA54-CFB882B9B430> /usr/lib/system/libsystem_collections.dylib
0x7fff2a596000 - 0x7fff2a598fff libsystem_secinit.dylib (87.60.1) <EB4516ED-1F8B-3E8A-8C4B-B209A33DCCEF> /usr/lib/system/libsystem_secinit.dylib
0x7fff2a599000 - 0x7fff2a59bfff libremovefile.dylib (49.120.1) <1AEE3D84-32F9-35FB-8036-B178C9E27D20> /usr/lib/system/libremovefile.dylib
0x7fff2a59c000 - 0x7fff2a59cfff libkeymgr.dylib (31) <698AF6EE-08BB-36CF-B7AD-9EC16E36FA0B> /usr/lib/system/libkeymgr.dylib
0x7fff2a59d000 - 0x7fff2a5a4fff libsystem_dnssd.dylib (1310.140.1) <0685BDB0-9A98-3ADD-B95A-11F221FD80D7> /usr/lib/system/libsystem_dnssd.dylib
0x7fff2a5a5000 - 0x7fff2a5aafff libcache.dylib (83) <B51FAB34-AA9C-38C5-95F1-E5E54B21EA67> /usr/lib/system/libcache.dylib
0x7fff2a5ab000 - 0x7fff2a5acfff libSystem.B.dylib (1292.120.1) <DBD0A184-CD98-3225-8E9B-D5BFE0D30562> /usr/lib/libSystem.B.dylib
0x7fff2a5ad000 - 0x7fff2a5

2. After right-clicking a file in Finder and initiating NXPowerLite's compression the result will be 'Cannot read original file (access denied)' for every file.

 

Workarounds

There following are two workarounds for the issue:

1. The easiest

Unblock NXPowerLite Desktop by following the steps below outlined in this Clean-my-PC article:


mceclip0.png

2. The absolute guaranteed approach

Uninstall NXPowerLite Desktop 9 by opening the NXPowerLite Desktop folder in Applications and double-clicking the uninstall script.

Download and instal NXPowerLite Desktop v8

Compress a file with v8. Be sure to select "Trust" when BitDefender pops up a dialog.

Now download and install v9

When you compress your first file, BitDefender should pop up a dialog asking you to trust NXPowerLite Desktop.

 

Contact us should you not be able to get NXPowerLite Desktop working with BitDefender.

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