Reliable analysis of files is an ongoing issue which we are currently troubleshooting.
Please report slow compression or analysis here. (Note that upload and download speeds are out of our control)
Incident history (All times GMT)
12 Jul 2019
10.00am: Rectified the performance of the cloud infrastructure.
01.00 am We are aware of some issues with our cloud platform provider that could slow the performance of the compression. We are working with them to rectify the performance.
8 Jul 2019
10.30am: Issue resolved. After adding a new analysis feature the infrastructure scaling rules were not effective. Added more resources to shorten the compression time.
8am: Site becoming unresponsive and compression taking a long time