There are many reasons why NXPowerLite Video cannot process MP4 or MOV files. These reasons are displayed in the Summary Report or in the Status column of the exported.
Click the error message below to view the detail:
NXPowerLite has tried to compress the file but the file cannot be made any smaller.
The file is skipped by NXPowerLite because it has been previously optimized.
The file has a supported file extension (MP4 or MOV) but the video codec of the file is not supported. Please submit the file to Neuxpower so we can support in the future.
NXPowerLite does not support the audio codec of the file - see NXPowerLite Video File Support
for more details. Please submit the file and we can add support for these files in the future.
File contains tracks (other than video or audio) that NXPowerLite cannot process.
This video file is created by an FTYP brand
that NXPowerLite does not support. Submit the file and we can add support for these files in the future.
NXPowerLite does not process streaming video files
NXPowerLite does not support interlaced video
The H264 file profile or level is unsupported. For example, there are profiles for 3D video and 10-bit colour etc. that NXPowerLite does not support.
NXPowerLite checks the file structure of every file before processing. It has not seen this type of file and will not process it. Submit the file and we can add support for these files in the future.
NXPowerLite does not know the format of the file. Please submit the file for investigation.
Internal processing errors
An error has occurred during the transcoding process.
The user cancelled the process when this file was being compressed.
NXPowerLite cannot access the file to compress it.
NXPowerLite has scanned and found the file but it could not be found when trying to process it.It could have been moved or deleted since the intial scan.
The service has stopped for a reason unknown to UI.
Invalid arguments have been sent to the video optimizer.
NXPowerLite could not turn off read-only property on the file.
NXPowerLite failed to restore the read-only property
The file is marked as read-only and the settings are configured to skip read-only files
NXPowerLite could not read the file properties to determine whether the file is read-only.
NXPowerLite could not launch the internal optimizer process
After optimization NXPowerLite was unable to compare the sizes of the original and compressed files. The failure is likely caused by a failure in NXPowerLite code used to call the operating system's API.
NXPowerLite was unable to create a temporary copy of the file in order to compress it.
NXPowerLite was unable to copy the file to a temporary folder in order to compress it.
NXPowerLite was unable to copy all of the video file's metadata to the output file. Submit the file and we can add support for these files in the future.
The parent directory of the output file does not exist.
This is generated when an error occurs in the NXPVideoOptimizer process and the error is not covered by our existing errors.
If you are still unsure as to why your file cannot be compressed then please contact us.